Welcome to PawCare Pet Shop

Last Updated: December 13, 2025

Please read these Terms and Conditions carefully before using PawCare's services. By accessing or using our website and services, you agree to be bound by these terms.

1. Service Agreement

PawCare provides online veterinary consultation services, pet triage assessments, and retail pet products. Our services are designed to complement, not replace, traditional in-person veterinary care.

2. Online Veterinary Services

• All veterinarians are licensed professionals in their respective jurisdictions
• Online consultations are not intended for emergency situations
• In case of emergency, please contact your local emergency veterinary clinic immediately
• Prescriptions will only be issued when medically appropriate and legal
• Medical advice provided is based on information provided by pet owners

3. Triage System Limitations

• Our triage system provides guidance only and does not constitute a medical diagnosis
• The system is designed to help prioritize care but cannot replace professional judgment
• Users are responsible for seeking appropriate veterinary care based on recommendations
• We are not liable for outcomes resulting from delayed or declined veterinary care

4. User Responsibilities

• Provide accurate and complete information about your pet's health
• Follow veterinary advice and prescribed treatment plans
• Maintain account security and confidentiality
• Use services only for lawful purposes
• Respect our staff and veterinary professionals

5. Privacy and Data Protection

We are committed to protecting your privacy and your pet's medical information. All data is stored securely and used only for providing services, as detailed in our Privacy Policy. We comply with applicable data protection regulations.

6. Payment and Refunds

• Payment is required before consultation services are provided
• Product purchases are subject to our standard return policy
• Consultation fees are non-refundable once the service has been provided
• We accept major credit cards and approved payment methods

7. Product Quality and Returns

• All products are guaranteed to be authentic and of described quality
• Unopened products may be returned within 30 days of purchase
• Prescription medications cannot be returned once dispensed
• Damaged or defective items will be replaced or refunded

8. Limitation of Liability

PawCare and its veterinarians provide services in good faith but cannot guarantee specific outcomes. We are not liable for indirect, incidental, or consequential damages arising from use of our services. Our liability is limited to the amount paid for the specific service.

9. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of PawCare and protected by copyright laws. Unauthorized use is prohibited.

10. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of services after changes constitutes acceptance of modified terms.

11. Governing Law

These terms are governed by the laws of the jurisdiction in which PawCare operates. Any disputes will be resolved through binding arbitration.

12. Contact Information

For questions about these Terms and Conditions, please contact us through the contact form below or email us at legal@pawcare.com

By using PawCare's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.